SUPPORT PLANS
Our monthly IT Support agreements are designed to be flexible so that they fit perfectly with your individual IT support requirements. 

You can be sure that someone knowledgeable is on hand to ensure that any unexpected IT issues are dealt with in a timely manner and the day to day running of your systems is properly maintained.

No matter what your budget is, City Systems have an IT support agreement that will work for you.

Priority Support & Maintenance Services (PSMS)
PSMS provides you with our highest level of priority IT service. PSMS is for businesses who want the peace of mind that IT support cover brings, along with the knowledge that the budget will stay as agreed and that there are no unexpected costs.
Fixed monthly fee.
System audit and review at the start of your agreement.
Ongoing management through regular visits, supported by on-site maintenance.
Proactive system health checks
24/7 Monitoring Service
Fast support with a guaranteed 15 minutes response time for critical problems.
Savings in hardware, software and licensing costs.

Priority Helpdesk & Support Services (PHSS)
This is a remote helpdesk service.  Every PHSS client receives full remote and telephone support to all desktops, notebooks and servers. Whilst onsite visits are not covered by this agreement, we will provide emergency onsite technical support when required, at a discounted fee for clients under this agreement.
Fast response support desk.
Reduced onsite support fees.
Savings in hardware, software and licensing costs.

Priority Helpdesk & Support Services + Health Checks (PHSS+)  and Monitoring
All support services above are included in this service option, in addition we perform routine health checks on your servers.
Proactive system health checks & maintenance
24/7 Monitoring Service

Pre-Paid IT Support (PPIT)
You can purchase prepaid packages of hours which give you full access to rapid response support, as and when you need it.
Pre-Paid IT support is ideal for companies with small IT support requirements. Suitable for
Organisation that have some IT skill in house and only need occasional help.
Companies where IT is important but not critical to their business.
One off jobs, like virus attack or urgent support.
Pre-Paid support is not recommended for ongoing server maintenance and monitoring.